Organization Design: Case Study 4

Restructuring of 12,500 person business unit growing due to acquisition and needing to redefine shared services group.

Client

U.S. cable company providing 22 million consumers with video, high-speed Internet access and local and long distance voice services

Business Challenge

Through acquisition this company was acquiring an additional 3million customers, which would have a major impact on several of their geographic divisions. In the most highly impacted divisions, decisions needed to made on:

• Which business units should take on various parts of the acquired company?
• To what extent did this distribution of customers impact the existing organization model?
• To what extent any administrative roles from the acquired company should be maintained?
  
• How best to actually assimilate and acculturate the acquisition?

The Solution

Identify key hypotheses about impact of acquisition.

Conduct detailed analysis of cost structures, and help senior team reach consensus on:

• New operating model and organization design.
• Selection of people for top three levels of organization.
• Facilities plan.
• Communication and change management plan.
• Overall time line for integration, function by function.
• Over program management approach.
  

Results

• Designed new Division structure to oversee increased customer set.
• Established new shared services functions, and successfully integrated new customer base.
• Significant cost reductions while improving customer service in acquired markets.
• Design of governance and integration mechanisms to handle difficult issues, such as marketing consistency within DMAs.

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